Firstly check the following:
Open ConQuest, Enquiries, Online Enquiries
Ensure the module is running, there should be an active Add button (If Add is greyed out please raise a new case online and reference the title of this article)
If the Add button is active check the project has not been copied and the sendout moved to the copy.
šNote: Online Enquiry sendouts cannot be copied but are moved from one project to another.
If the Enquiries module is active and the Sendout has not been moved, we may be able to move the Sendout back so long as it has not been deleted. Please raise a new case online and reference the title of this article providing the following information:
Project Code
Sendout Name/Description
The Project GUID of the project the sendout should be attached to - this is available as a project register field on recent versions of ConQuest. If you cannot find this we will need to log on to obtain it.
šNote: If you are part of a company with multiple ConQuest-using offices, check that you are using the correct credentials in Options, Online Enquiries, where the username will be at the top.