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Error 'Failed to get dimensions list (error -9999) - (Error -3) when opening a Take Off Project

When selecting to open a Take Off project an error is given: Failed to get dimension list (Error -9999) Failed to get dimension list (Error -3)

Written by Magda Antonie

If you get this error when opening a project, it may indicate an issue with the Rabbitmq software. The service for this software will need to be restarted:

Local Install:

  1. Open Windows Services console

  2. Locate RabbitMQ, right click and Restart/Start

  3. Retry Application

Network Install:

  1. IT will need to connect to the Server where Rabbitmq is installed

  2. Open Windows Services console

  3. Locate RabbitMQ, right click and Restart/Start

  4. Retry Application

If this does not help or you get the error at a different point, please continue with a support member, and please let them know what you were trying to do when the error occurred as well as attaching the Take-Off log file.

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