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Unable to drag and drop from the Template Helper in MyDesk environment

The ITT letter template is missing some fields and when I'm trying to drag and drop the fields out of the Template Helper to the Word document, nothing happens or the application crashes and gives ConQuest encountered a problem and needs to close error.

Written by Magda Antonie

This is due to Citrix environment limitations and enabling this feature would cause security vulnerabilities.

That is the reason why a new way of working with the Template Helper was implemented. If you want to add a field to your ITT letter template, please follow the below steps:

  1. Click on Options from the main ConQuest toolbar

  2. Choose Online Enquiries

  3. Click on the Template Helper button

  4. This will open a list of fields you can chose from to use in your ITT letter template

  5. Too add one to the Word document, use the CTRL + C and CTRL + V keys combination to copy-paste the necessary fields.

  6. In this way, the copied text will retain a 'Merged Field' format and it will be recognised by ConQuest during the Letter creation process

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